Your experience counts

We understand that an unpleasant experience is never fun.
That is why you will always receive a substantive response from us within 24 hours.

To help you as efficiently and quickly as possible, we ask that you fill out the form as completely as possible. Where possible, please also add photos – these are often essential for a quick resolution.

You can submit a complaint or share an experience via the form below, but also by email at info@roruvera.com or by phone/WhatsApp at 0031 6 212 90151.

Together, we will always find the right solution.

Should we unexpectedly be unable to resolve the matter together, you can submit your complaint to WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/

For consumers in Belgium, it is possible to submit your complaint to Becom via https://becom.digital/nl/klachten/ Becom can mediate between the consumer and the seller when a complaint appears to be well-founded at first sight.