Pay
Paying at RORUVERA — simple, secure, worry-free
Ordering and paying with us is clear and reliable — just like our Tiffany lamps: with character, precision, and confidence.
In short:
1. Payment methods: iDEAL, Credit card (Visa/Mastercard), PayPal, Klarna, Apple Pay, Google Pay, Bancontact, Belfius, and KBC/CBC.
2. Payment failed/declined: order is cancelled, reservation expires within 1 working day.
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- Try again or choose a different method.
3. Invoices: you will receive them automatically via email
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- after shipping and you can download them via My account: Orders.
- Need changes? Email info@roruvera.com (within 30 days).
Below you will find all information explained in detail.
Detailed information regarding payment
1. Payment methods
2. Payment failed or declined
3. Invoices
1. Payment methods
At RORUVERA we want paying to be just as pleasant and secure as choosing your Tiffany lamp.
That is why we offer various payment methods — all reliable, simple, and without hidden costs.
Online payment
You can safely complete your order online via our secure payment environment with:
- iDEAL (Dutch banks)
- Credit card (Visa, Mastercard)
-
PayPal
- Klarna
- Apple Pay
- Google Pay
- Bancontact (for customers in Belgium)
- Belfius (for customers in Belgium)
- KBC/CBC (for customers in Belgium)
After payment, you will immediately receive a confirmation by email with the order number and an overview of your purchase.
2. Payment failed or declined
Every payment at RORUVERA is automatically secured and checked.
Very occasionally, a payment may be declined for security reasons — this does not mean there is something wrong with your account, but that our payment partner is being extra cautious.
Why was my credit card payment declined?
Our payment partners automatically check every credit card transaction against hundreds of security criteria.
We do not see a specific reason why a payment was declined.
What happens then:
- Your order is automatically cancelled
- Any reservations expire within 1 working day
- Place your order again with a different payment method
You don't need to do anything to release the amount — that happens automatically through your bank.
What if I accidentally paid twice?
Email info@roruvera.com with your order number and proof of payment.
We will refund the overpaid amount within a few working days.
I haven't received an order confirmation yet
First, check if the payment was successful:
- Was it charged? The email may be delayed — wait 1 hour.
- Not charged? The payment failed; place your order again.
Also check your spam or junk folder.
Why are credit card payments checked?
To protect you and other customers against fraud.
This check is completely automatic and independent of your bank.
Summary – payment failed or declined
| Situation | What to do |
|---|---|
| Credit card declined | Order cancelled → place again |
| Paid twice | Email us → refund within a few days |
| No confirmation | Wait 1 hour, check spam box |
| Check performed | Automatic security check |
3. Invoices
After shipping, you will automatically receive your invoice by email, and you can also download it from your account.
Download invoice
- Your invoice is included as a PDF attachment in the shipping confirmation.
- You can also download it via My account → Orders → Download invoice (PDF).
No account? Create one with the same email address you used to place your order.
Invoice not received yet?
- Check if your order has been shipped (invoices are only sent after shipping).
- Check your spam box or in My account.
- Still nothing?
- Email info@roruvera.com with your order number.
Request invoice changes
Email within 30 days of the invoice date to info@roruvera.com with:
- your order number
- what you want to adjust (e.g., company name, VAT number, purchase order, address)
You will then receive a credit invoice + new correct invoice.
The invoice date cannot be changed.
