Warranty, Repair & Insurance

At RORUVERA, we want you to enjoy your Tiffany lamp for many years to come.
Should anything happen, we are here for you — helpful, honest, and personal.
Whether it concerns a warranty, a repair, or a service question, you will always know exactly where you stand.

Information regarding Warranty, Repair, and Insurance

1. Warranty at RORUVERA

2. Repair terms and conditions

3. Steps in the repair process

4. Cost of repair

5. Packaging the product for repair

6. Duration and status of repair

7. Repair of extra-large products

8. Registering a repair

9. Contact & service

1. Warranty at RORUVERA

Each Tiffany lamp from RORUVERA is handmade and inspected.
We provide a standard 2-year manufacturer's warranty on all lamps, plus the statutory warranty that applies within the European Union.

What is covered by the manufacturer's warranty?

  • Technical defects or manufacturing flaws under normal use.
  • Loose sockets, wiring, or construction issues not caused by external damage.

What is not covered by warranty?

Damage due to dropping, impact, or improper use.

Discoloration due to heat or moisture.

Repairs performed by third parties.

Are you unsure if a defect is covered under warranty? Email a photo to info@roruvera.com

We are happy to help you think through this.

2. Repair terms and conditions

We handle every repair with the same care as we put into making our lamps.

Within warranty (2 years)

  • Repairs for manufacturing defects are free of charge.
  • Is the product defective within 30 days of purchase? Then you can choose between:
    • a new lamp, or
    • a full refund.

Outside of warranty or user damage

You will always first receive a price quote with three options:

  • Acceptance → we repair for a fee.
  • No acceptance, lamp returned → €65 inspection fee.
  • No acceptance, lamp not returned → free sustainable processing.
  • We never perform paid repairs without your approval.

3. Steps in the repair process

We keep the process transparent and personal:

Step What happens What you do
1. Registration email info@roruvera.com Include order number, photos, and description
2. Confirmation You receive instructions within 1 business day Wait for return label or appointment
3. Packing Pack the lamp securely See our packing instructions
4. Shipping / Pick-up We arrange label or transport Drop off package or schedule appointment
5. Inspection Lamp is inspected You may receive a price quote
6. Repair Crafted repair in studio Wait for shipping confirmation
7. Return shipment Lamp returned safely Check upon receipt

 

4. Cost of repair

For a manufacturing defect: free within 2 years.
For user damage or outside warranty, we send a quote.

Three clear choices

  1. Accept → we repair for a fee.
  2. No acceptance → €65 inspection fee, lamp returned.
  3. No acceptance, lamp not returned → free sustainable processing.

What determines the price?

  • Labor time (glass restoration, soldering, wiring).
  • Required parts.
  • Shipping costs (if applicable).

Within the EU, shipping is always free.

5. Packaging the product for repair

A Tiffany lamp is fragile, so proper packaging is important.

Packing instructions

  • Wrap the shade completely in bubble wrap or foam.
  • Separate the base, cord, and shade.
  • Fill empty spaces so the lamp cannot move.
  • Attach the shipping label visibly to the box.

Tip: Take a photo of your packaging for your own records.

No original box?

No problem — use a sturdy cardboard box.

Shipping label

Via email within 1 business day. Print the label or have it scanned at a postal point.

6. Duration and status of repair

How long does a repair take?

On average 2–3 weeks, depending on:

  • type of lamp (table, wall, floor),
  • nature of the defect,
  • availability of parts.

Delay?

We will inform you immediately.
You can always stop the repair at no cost and have the lamp returned.

Updates

You will receive notifications upon:

  • receipt of your lamp,
  • approval or price quote,
  • shipment of the repaired lamp.

Questions? Mail to info@roruvera.com.

7. Repair of extra-large products

For large or fixed Tiffany lamps (floor lamps, ceiling fixtures, wall lamps), we offer special service.

Registration

Email info@roruvera.com with:

  • photos of the product,
  • a short description of the defect,
  • and the order number.

Within 48 hours, we will contact you to discuss the best approach.

How does it proceed?

Type of lamp Solution
Large floor lamp Pick-up or on-site technician
Wall lamp / ceiling lamp On-site repair
Table lamp Ship yourself via return label

The technician or carrier will coordinate the date and time with you.
Average repair duration: 2–3 weeks.

8. Registering a repair

Online

Email info@roruvera.com with:

  • order number,
  • description,
  • photos of the defect.

Within 1 business day, you will receive:

  • confirmation,
  • shipping label or pick-up instructions.

9. Contact & service

Phone contact: 085 - 799 04 03
Availability: Monday through Friday, 10:00–16:00