Warranty, Repairs & Insurance

At RORUVERA, we want you to enjoy your Tiffany lamp for many years. If something goes wrong, we are here to help — carefully, fairly and personally. Whether you need warranty support, a repair or advice, we will explain the next steps clearly.

1. Warranty at RORUVERA

Every RORUVERA Tiffany lamp is handmade and inspected. All our lamps come with a two-year manufacturer’s warranty, in addition to the statutory consumer rights that apply within the European Union.

What does the manufacturer’s warranty cover?

  • Technical faults or manufacturing defects arising during normal use.
  • Loose lamp holders, wiring faults or structural issues not caused by accidental damage.

What is not covered?

  • Damage caused by dropping, impact or improper use.
  • Discolouration caused by heat or moisture.
  • Repairs carried out by third parties.

Not sure whether your issue is covered? Email a photo to info@roruvera.com and we will be happy to advise.

2. Repair terms and conditions

We approach every repair with the same care that goes into making our lamps.

Within the two-year warranty

Repairs for manufacturing defects are free of charge. If your lamp develops a fault within 30 days of purchase, you can choose between a replacement lamp and a full refund.

Outside the warranty or in cases of accidental damage

We will always provide a quotation first, with three options:

  • Accept the quotation: we carry out the repair at the agreed cost.
  • Decline and request the lamp back: a €65 inspection fee applies.
  • Decline and do not request the lamp back: we arrange responsible disposal free of charge.

We never carry out a chargeable repair without your approval.

3. The repair process

We keep the process straightforward and personal:

  1. Request a repair: email info@roruvera.com with your order number, photos and a description of the problem.
  2. Confirmation: within one working day, we send instructions. Wait for your return label or collection appointment.
  3. Packaging: pack the lamp securely using the instructions below.
  4. Shipping or collection: we arrange the label or transport; you drop off the parcel or agree a collection time.
  5. Inspection: we examine the lamp and, if applicable, send you a quotation.
  6. Repair: the lamp is carefully repaired in the workshop. We confirm when it is ready to be dispatched.
  7. Return delivery: we send your lamp back securely. Please check it when it arrives.

4. Repair costs

Manufacturing defects are repaired free of charge within the two-year warranty. For accidental damage or repairs outside the warranty, we provide a quotation before proceeding.

Your three options

  • Approve: we repair the lamp at the quoted price.
  • Decline and have the lamp returned: €65 inspection fee.
  • Decline and leave the lamp with us: free responsible disposal.

What determines the repair price?

  • Labour, such as glass restoration, soldering or wiring.
  • Any replacement parts required.
  • Transport costs, where applicable.

Delivery within the EU is free of charge.

5. How to package your lamp for repair

Tiffany lamps are delicate, so secure packaging is essential.

Packaging instructions

  • Wrap the lampshade completely in bubble wrap or protective foam.
  • Keep the base, cable and shade separate where possible.
  • Fill empty spaces so that nothing can move inside the box.
  • Attach the shipping label clearly to the outside of the parcel.

Tip: take a photograph of the packed parcel for your records. You do not need the original box; a sturdy cardboard box is fine.

Your shipping label

We send the label by email within one working day. You can print it or have the barcode scanned at a parcel drop-off point.

6. Repair times and updates

How long does a repair take?

A repair typically takes 2–3 weeks, depending on the type of lamp (table, wall or floor), the nature of the fault and the availability of parts.

If there is a delay, we will let you know promptly. You may stop the repair at any time, free of charge, and have the lamp returned.

Keeping you informed

We will update you when we receive your lamp, when a quotation or approval is needed, and when the repaired lamp is dispatched. Questions? Email info@roruvera.com.

7. Repairs for extra-large lamps

We offer additional support for large or fixed Tiffany lamps, including floor lamps, ceiling lights and wall lamps.

How to arrange a repair

Email info@roruvera.com with photos, a brief description of the fault and your order number. We will contact you within 48 hours to discuss the best solution.

Repair arrangements by lamp type

  • Large floor lamp: collection or an on-site technician.
  • Wall or ceiling lamp: an on-site repair.
  • Table lamp: return using a shipping label.

The technician or carrier will arrange a suitable date and time with you. The average repair time is 2–3 weeks.

8. Request a repair

To register a repair, email info@roruvera.com with your order number, a description of the issue and photographs of the fault.

Within one working day, we will send confirmation together with a shipping label or collection instructions.

9. Contact & service