Payment methods
Paying at RORUVERA
We want paying for your Tiffany lamp to be simple, secure and straightforward. Choose from a range of trusted payment methods, with no hidden payment charges.
1. Payment methods
You can pay securely at checkout using:
- iDEAL – for customers with a Dutch bank account
- Credit or debit card – Visa and Mastercard
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Bancontact – for customers in Belgium
- Belfius – for customers in Belgium
- KBC/CBC – for customers in Belgium
Once your payment is complete, we will email you an order confirmation with your order number and a summary of your purchase.
2. Failed or declined payments
Payments are checked automatically to help keep transactions secure. Occasionally, a payment may be declined for security reasons. This does not necessarily mean there is a problem with your bank account.
Why was my card payment declined?
Our payment partners carry out automated security checks. We are not given the specific reason for a declined payment.
If your payment is declined:
- Your order is automatically cancelled.
- Any reserved amount is normally released within one working day, depending on your bank.
- You can place your order again using a different payment method.
You do not need to request the release of a reserved amount; your bank handles this automatically.
What if I accidentally paid twice?
Email info@roruvera.com with your order number and proof of payment. We will refund the duplicate payment within a few working days.
I haven't received an order confirmation
- Payment taken? Please allow up to one hour for the confirmation email to arrive.
- No payment taken? Your payment may not have gone through. Try placing your order again.
- Check your spam or junk email folder too.
Why are card payments checked?
These automated checks help protect you and other customers against fraud. They are carried out by our payment partners, and we cannot see the precise reason for an individual decline.
3. Invoices
After your order has been dispatched, we will email your invoice to you. You can also download it from your customer account.
How to download your invoice
- Your invoice is attached as a PDF to your dispatch confirmation email.
- Alternatively, go to My account → Orders → Download invoice (PDF).
Don't have an account? Create one using the email address you used when placing your order.
Haven't received your invoice?
First check whether your order has been dispatched, then look in your spam folder or customer account. If you still cannot find your invoice, email info@roruvera.com with your order number.
Need to change your invoice details?
Email info@roruvera.com within 30 days of the invoice date and include:
- Your order number
- The details you would like corrected, such as your company name, VAT number, purchase order reference or address
We will issue a credit invoice and a corrected invoice. The original invoice date cannot be changed.
