Your Experience Matters

We understand that a disappointing experience can be frustrating. That is why we always aim to provide a personal, considered response within 24 hours.

How to make a complaint

To help us resolve your concern as quickly and effectively as possible, please complete the form below with as much detail as you can. Where relevant, include photographs — these can be especially helpful in finding a prompt solution.

You can submit a complaint or share your experience using the form below. You can also contact us by email at info@roruvera.com, or by phone or WhatsApp on +31 6 212 90 151.

We will work with you to find a suitable solution.

If we cannot resolve your complaint together

If we are unable to reach a satisfactory resolution, you can refer your complaint to WebwinkelKeur through its consumer dispute information page.

Consumers in Belgium can also contact Becom through its complaints procedure. Becom may be able to mediate between the consumer and the seller when a complaint appears to be justified.